Terms of Use

General Terms

The General Terms and Conditions of the Koogle Web Store have been compiled in accordance with the Consumer Protection Act, the Personal Data Protection Act and the Electronic Commerce Act. <brclass=””/> <brclass=””/> These general terms and conditions apply to use the Koogle Web Store at www.koogle.com, including all subpages, and purchase products available there. Please read these terms and conditions carefully before use. Your agreement to the terms and conditions set forth herein is a prerequisite for making a purchase.

GENERAL TERMS AND CONDITIONS OF USING THE WEBSITE

1.1. The web store available on the web address www.koogle.hr was established by KOOGLE., Whose headquarters are located at Dubravica 100, 10 090 Zagreb, OIB 09096513851 (hereinafter referred to as “Koogle or ‘Seller’)”. If you have any questions, you can contact us at info@koogle.hr or at the contact information listed on the ‘Contact’ website. <brclass=””/>1.2. Koogle provides a web store service on the koogle.hr website. The service consists of providing information services, content management, conducting financial transactions, selling goods between users of the web store, ie you as a buyer and us as a seller, and organizing the delivery of items for sale. The web commerce service can only be used in the European Union and the United Kingdom. <brclass=””/>1.3. You accept these General Terms and Conditions electronically when confirming an order in the online store. We also encourage you to read the Privacy and Privacy Policy as well as the Cookies Policy, as these documents also apply to your use of the Web Store. <brclass=””/>1.4. The user agrees to use the web store exclusively in accordance with the positive regulations for reviewing published content, purchasing available products by submitting legally valid orders and communicating with the seller. <brclass=””/> 1.5. The services we provide through the web store do not include the costs you incur using computer equipment and other electronic equipment (electronic devices) and services for accessing our web store. Koogle is not responsible for the costs of telephone, data traffic or any other costs that may be incurred when ordering or viewing the content of the online store and using the services available on it.

CHANGES TO THE GENERAL TERMS

2.1. The current version of the General Terms and Conditions of Use of the web store is always considered to be the version published on this page. In case of disputes, the version that was valid at the time of the purchase and with which you as the user have expressed your consent at the time of placing the order will apply. <brclass=””/>2.2. We hereby inform you that there is a possibility of periodic changes to the General Terms and Conditions of Use of the web store in order to comply with changes in the law and / or our business processes. We are technically unable to notify each user of any changes, so we encourage you to read this text when reusing the web store to learn about possible changes. <brclass=””/>2.3. Koogle reserves the right to change or discontinue (temporarily or permanently) any products or services it provides, as well as changes to the content of the online store, without prior approval or notice, in accordance with good business practice.

CONCLUSION OF SALES AGREEMENT

3.1. When browsing the contents of the web store, you are free to select the desired items and add them to the cart. This action is in no way binding. Once you have selected the desired items and are sure you want to buy them, you start the order process where you enter all the information needed to place an order, confirm your agreement with the General Terms and Conditions of the online store, and depending on the chosen payment method. The actions you have performed and confirmed during the order submission process are considered to be the conclusion of the sales contract and as such are binding. <brclass=””/>3.2. The price of the product listed on the web store does not include VAT and represents an invitation to users to purchase goods at that price. The ordered goods are delivered at the prices and conditions valid on the web store on the day of placing the order, regardless of the prices and conditions valid on the day of delivery. <brclass=””/>3.3. These General Terms and Conditions form an integral part of the sales contract concluded through the web store. <brclass=””/>3.4. After submitting your order using the web store interface, you will receive an automatically generated confirmation of receipt of the order to the e-mail address you entered in the order process (hereinafter ‘Confirmation’). Confirmation of receipt of the order is not considered confirmation of the conclusion of the contract of sale by the seller, but is only a document confirming receipt of the order. <brclass=””/>3.5. We reserve the right to reject the received order if due to extraordinary circumstances we are not able to execute it according to the standardsquality of the seller. The seller is not obliged to enter into a contract of sale on the basis of the received order in the event that he cannot fully fulfill the obligations under the contract. The contract of sale by the seller is considered concluded at the time of shipment of goods, of which you will be notified by special e-mail.

PRODUCT PRICES AND METHODS OF PAYMENT

4.1. All prices of products in the web store are expressed in Croatian kuna (HRK. The equivalent in euros (EUR) is calculated according to the current central exchange rate of the CROATIAN NATIONAL BANK and is for information purposes only, if it is shown on the page. Exact price in euros) (EUR) depends on the current exchange rate of the end user’s bank at the time of payment. The seller reserves the right to change the price without prior notice. <brclass=””/>4.2. In exceptional cases of administrative error in stating the price of the product on the website of the web store, we are not obliged to enter into a contract of sale on unfavorable terms. If such a case occurs, we will offer you to buy the product at the correct price, without the obligation to accept such an offer. In case you do not accept the offer, the amount paid will be refunded if you have previously made a payment. <brclass=””/>4.3. The products remain the property of the seller until the receipt of full payment according to the concluded contract of sale, regardless of whether the goods have been delivered. <brclass=””/>4.4. You can make a payment by making a payment to our transaction account using internet banking or a general payment slip and by cash on delivery upon receipt of the shipment. <brclass=””/>4.5. You will receive the invoice by e-mail or in a package together with the goods or as a separate shipment, depending on the place of dispatch of the goods. If you need an R1 invoice, please enter the company name when going through the order process and enter all the necessary information. <brclass=””/>

4.7. CREDIT CARD PURCHASE SECURITY STATEMENT
Confidentiality of your information is protected and secured by using latest TLS encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa.
Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access. Monri Payments is PCI DSS Level 1 certified payment service provider. Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.

DELIVERY OF GOODS / DELIVERY

5.1. The moment you place an order in the web store, Koogle receives your order, and depending on the chosen method of payment, it starts packing, ie. making a shipment. For cash on delivery, it is sent immediately upon receipt of the order, and for payments to a transaction account via internet banking or general payment slip, packaging begins after receipt of payment. <brclass=””/>5.2. Delivery is made in the Republic of Croatia and the European Union. <brclass=””/>5.3. Koogle will not change the terms of the sale after the conclusion of the contract or cancel the delivery of the goods unless due to a technical error of the inventory tracking system a particular product that was presented as available is not actually available. In this extraordinary case, we will inform you in a timely manner via the contact information you provided when placing your order. We will allow you to choose another product instead of the unavailable product from the originally concluded contract, without the obligation to accept such an offer. In case you do not accept the offer, the amount paid will be refunded if you have previously made a payment. <brclass=””/>5.4. If the order includes several products, one of which is not available, we will notify you in a timely manner, and other ordered products will be delivered in accordance with the contract. <brclass=””/>5.5. All products will be packed in transport packaging in such a way that they cannot be damaged by normal handling during transport. When taking over the product, the buyer is obliged to check for any damage and immediately advertise it to the delivery worker who delivered the goods, or refuse to take over the shipment on which external damage is visible. The buyer is obliged to sign a delivery note or delivery note when taking over the goods, and the delivery service takes it as a confirmation of collection. The Customer’s signature on the receipt of the shipment is considered that the product has been taken over without visible external damage.

RIGHT TO UNILATERAL TERMINATION OF CONTRACT AND RETURN OF GOODS

6.1. You have the right, without giving a reason, to terminate the sales contract within 14 days from the day of taking over the goods or after placing the order, in case you have changed your mind before the delivery of the goods. <brclass=””/>6.2. In order to be able to exercise the right to unilaterally terminate the Purchase Agreement, it is necessary to submit a duly completed copy of the Form for unilateral termination of the Purchase Agreement, together with the original invoice, before the expiration of the specified period. You can submit the form in the package together with the goods or to the e-mail address: info@koogle.hr. <brclass=””/>6.3. Form for unilateral termination of a distance sales contractdownload at this link in pdf format [ahref=”/wp-content/uploads/2021/09/obrazac-jednostrani-raskid-uvora.pdf”download> FORM . You can fill it in electronically or physically after printing. <brclass=””/>6.4. In the event of termination of the contract, each party is obliged to return to the other what it received under the contract. According to Article 72 of the Consumer Protection Act, you are obliged to return the received goods at your own expense to the address Koogle, Dubravica 100, 10 090 Zagreb. <brclass=””/>6.5. The precondition for unilateral termination of the Contract is that the goods have not been used and that they are in the original packaging, including the original labels. If the use (impairment) has occurred, upon receipt of the returned goods, we will assess the condition of the goods according to the visible signs of use and accordingly determine what percentage of the refund will be paid. In such situations, we will contact you and try to find the most mutually acceptable solution. <brclass=””/>6.6. No later than 14 days from the date of receipt of your notice of termination, provided that you have fulfilled your obligation to return the goods delivered, we will refund your payment using the same means of payment you used when ordering.
6.7. Unfortunately, we are unable to reimburse you for additional costs resulting from your explicit choice of mode of transportation, or any other costs associated with the refund process. Shipments that are sent in a way that requires payment on delivery are also unable to be received.

COMPLAINTS OF DEFICIENT GOODS

7.1. In really rare cases when you receive defective goods, you have the right to complain or complain about the goods within the legal deadline under the Consumer Protection Act. <brclass=””/>7.2. In accordance with Art. 10 of the Consumer Protection Act, we allow you to send your complaints to the e-mail address info@koogle.hr or by mail to the address Koogle, Dubrava 126, 10040 Zagreb. We will respond to all complaints received as soon as possible, but no later than 15 days from the date of receipt of the complaint, and we will resolve your complaint in the most favorable way possible. <brclass=””/>7.3. Refund in case of a complaint of defective goods is made by sending a complaint, in agreement with you, to your address, we will send a delivery service that will pick up the package and return it to the store. <brclass=””/>7.4. A complaint will be considered valid if the product inspection and, if necessary, additional expertise, determines that it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. <brclass=””/>7.5. If the complaint is found to be valid, we will, at our expense, exchange the goods for identical defects or refund the full amount paid for the product, including shipping costs. <brclass=””/>7.6. In the event that the complaint is not valid, ie if the consumer’s complaint is rejected, the customer who submitted the complaint will bear the cost of re-delivery of the purchased product to the customer’s address.

RIGHTS AND OBLIGATIONS OF KOOGLE TRADE

8.1. Koogle is obliged to deliver the sold item to you on time and in the manner specified in the presented terms of business, after you place an order and pay the purchase price in accordance with Article 3.2. up. Koogle is responsible for material defects of goods sold on the web store in accordance with Croatian positive regulations, especially the Law on Obligations of the Republic of Croatia. <brclass=””/>8.2. Koogle in the online store offers products that we own exclusively. <brclass=””/>8.3. Koogle is obliged to provide true information about the goods offered and to provide complete information about the payment of the purchase price and delivery of the goods. <brclass=””/>8.4. The Web Store may be temporarily unavailable or available only to a limited extent, as a result of regular maintenance or upgrades of the system, due to technical difficulties, force majeure problems or other causes. Koogle (as well as third parties associated with it) is not responsible, regardless of cause and duration, for any unavailability of the web store, any delay or interruption in the transmission of information, partial or complete interruption or malfunction and / or technical problems that may lead to incorrect data processing and any claims or losses arising from it. <brclass=””/>8.5. Koogle shall not be liable for any inability or delay in the performance of any of its obligations under these Terms or any of the agreements in the event that it is the result of any action or event beyond the reasonable control of the seller, including failure of public or private telecommunications networks . In such a case, Koogle will use all reasonable efforts to fulfill its obligations as soon as possible after the cessation of such extraordinary action or event.

RIGHTS AND OBLIGATIONS OF YOUR CUSTOMER

9.1. You are obliged to pay the price of the purchased products and delivery costs, and pick up the purchased products upon delivery. For all complaints you are authorized to contact us, beforeaccording to the instructions above. <brclass=””/>9.2. You are responsible for any impairment of the goods from the moment of their taking over, which occurs as a result of handling the goods, except that which was necessary to determine the nature and characteristics of the goods. <brclass=””/>

DATA AND PRIVACY POLICY

10.1. Koogle undertakes to protect the privacy of personal data of all users of the web store, and will treat them in accordance with the Personal Data Protection Act and other applicable regulations. <brclass=””/>10.2. The user’s data protection and privacy policy, including the cookie policy, is considered an integral part of the General Terms and Conditions of the Web Store and is available at the Privacy Policy link. <brclass=””/>

INTELLECTUAL PROPERTY RIGHTS AND CONTENT OWNERSHIP

11.1. Koogle’s website and web store contain copyrighted material, trademarks, designs and other information covered by other rights of individuals or legal entities, including, but not limited to, the rights to texts, applications, photos, videos, graphics, music , sound, etc., unless otherwise noted. <brclass=””/>11.2. You may not modify, publish, transmit, reproduce, participate in the transmission or sale, create derivatives, or in any way exploit any content, in whole or in part, without the express written consent of Koogle or the copyright holder. You may not download, duplicate, modify, edit, distribute, display, delete, send, sell, resell, adapt or modify copyrighted material in any way other than for your own personal use. <brclass=””/>11.3. For the avoidance of doubt, Koogle expressly reserves and does not transfer to the user any rights in relation to the content of the web store and website, and prohibits the use of content of the web store and website except as provided in these General Terms and as may be permitted by the instructions on the web store itself.

COMMUNICATION, COMPLAINTS AND DISPUTE RESOLUTION

12.1. In case you notice an error, problem, violation, unacceptable content and the like published in the web store or on the Koogle website, you can contact us or send a complaint via e-mail address info@koogle.hr. We will respond to any such written complaint within 15 days of receiving it. <brclass=””/>12.2. Croatian law applies to these General Terms and Conditions and all contracts. <brclass=””/>12.3. We hereby inform you of our good will to resolve any dispute amicably amicably, as well as your right to use out-of-court consumer dispute resolution mechanisms with the right to initiate out-of-court dispute resolution by filing an application with the Croatian Chamber of Commerce and / or conciliation at the Croatian Chamber of Commerce, and using the online Platform for online resolution of consumer disputes. <brclass=””/> <brclass=””/> 12.4. In the event of a court dispute, the court with actual jurisdiction in Zagreb shall have jurisdiction. <brclass=””/> <brclass=””/> Date of last change: 21.10.2021.